Network prerequisites¶
Required internet connections during installation¶
During software installation, we often need to install or update 3rd party components.
- Microsoft Powershell
-
Microsoft .net runtime
-
Python runtime
-
Python packages (alternatively load packages from an internal python package repository such as Nexus)
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OctoSAM Software (https://octosoft.ch)
Required internet connections during operation¶
Microsoft Graph API¶
The OctoSAM import service needs to connect to Microsoft Graph. See Microsoft Documentation.
Adobe cloud REST API¶
See Adobe documentation for API urls.
ServiceNow REST API¶
When using bi-directional connection to ServiceNow the Import service calls the ServiceNow REST API.
OctoSAM catalog Updates¶
The OctoSAM import service updates its catalog from the Octosoft Website https://octosoft.ch Please allow outgoing connections from the import service to https://octosoft.ch
Telemetry data¶
During catalog updates, the import service sends telemetry data to Octosoft.
Minimal telemetry data can be set in the appsettings.config file, see CatalogUpdate:MinimalTelemetrySet documentation in the sample configuration file.
If minimal is selected, the values marked // optional are not sent to Octosoft.
We strongly recommend sending the complete telemetry data set.
Mandatory data¶
This information is needed for the catalog update mechanism
| Data | Description |
|---|---|
| Installation GUID | License information |
| Licensee name | License information |
| Installation name | Name of the installation |
| Version | Detailed version information |
| License details | Licensing options, |
| Machines | Number of inventoried machines |
| Error counts | Number of errors and warnings in the last 24 hrs |
| Catalog info | Number of scan imports, number of catalog conflicts, timestamp of the current catalog |
Optional data¶
This data helps Octosoft to better support your installation.
| Data | Description |
|---|---|
| Machine name | Name of the server where OctoSAM is installed |
| SQL Server info | Detailed SQL Server info, helps us to assess sql server versions in the field |
| DotNet info | Exact .net version, helps us to assess .net versions in the field |
| Java SE counts | Helps Octosoft to support you for Oracle Java remediation projects |
Required connections for support¶
To send large files over a secure connection for technical support, please allow access to https://files.octosoft.ch.